Cancellation Policy
This Cancellation Policy (“Cancellation Policy”) establishes the cancellation rights of authorized users of the Spines Site and/or Services. This Cancellation Policy forms part of the Terms and Conditions available at: https://spines.com/terms-and-conditions/ (“Terms”), and all capitalized terms not defined in this Cancellation Policy will have the meaning ascribed to them in the Terms.
1. How to Contact Us
Company Name: BOOX PUBLISHING TECHNOLOGIES US INC. (doing business as “Spines”)
You may contact us by the following means:
● Online, via the Site (www.spines.com); or
● By e-mail: finance@spines.com.
2. Your Plan
As further set forth in the Terms, you can pay for Production Plans in full upon joining our services, or, with respect to Production and Subscription Plans, in periodic monthly payments. In addition, Subscription Plans are subject to an automatic renewal unless terminated in accordance with this Cancellation Policy. It is hereby clarified that we reserve the right to report any unpaid Fees to credit bureaus, and/or otherwise take any necessary action in connection with the collection of unpaid Fees.
3. How to Cancel a Plan
Subject to the terms of this Cancellation Policy, we will provide a full refund of any Fees paid when you cancel any Plan, for any reason, within seven (7) days from the commencement date of your Plan (the “Trial Period”). Cancellation of a Plan following the abovementioned period is subject to the terms of this Cancellation Policy.
You can cancel a Plan(s) via your author dashboard on the Site.
4. What Happens if I Cancel My Plan?
You may cancel a Plan at any time, as provided above, provided, however, that the following shall apply:
– If you cancel within the Trial Period, you will receive a 100% refund of any Production Plan Fees paid, provided that no Book has been ordered from us (in such event, no refund will be provided);
– If you cancel after the Trial Period, you will not get a refund of any prepaid Production Plan Fees and will be charged the full remaining Production Plan Fees;
– If applicable, the balance of any Fees due will appear on your next bill. Please also note that we will cease working on your project and no Book will be published, nor will any Materials be provided to you, when you cancel a Production Plan. Please also note that Fees paid in connection with ancillary services ordered by you (such as add-ons) will not be refunded in any event;
– If you cancel a Subscription Plan, you will also be charged the full remaining Production Plan Fees, and you will not be refunded any of such Production Plan Fees or Subscription Plan Fees already paid. The balance of any Fees due will appear on your next bill.
Last updated: March 2024
